FineFlow used a powerful, full-featured orchestration engine to automate process execution. The powerful queue control helps to assign tasks to groups of users, which are formed on the basis of parameters like skill levels, roles etc. A graphical tool set, designed specifically for managers and business analysts, makes it easy to create and manage rules and events.

• Easy push-pull pattern to assign users and roles for each user
• Helps in defining access rights for each participant. Users can view assigned tasks, pick up next available task and return the task to the queue
• Automatic, manual and combination methods for task allocation, through random, round robin  and least used methods
• Activity List with tab for each queue in which the user is a participant
• Multiple methods of task delivery such as email, web, SMS, PDA, IM, Windows forms.
• Intelligent communication between channels to detect redundant responses

FineFlow provides integration with industry leading FineDocs document management system. FineFlow uses the document management system as a repository to store documents or files in a single location. Business users can view, approve, process and forward the documents using their web browser while the physical location of the document remains static.

• Low bandwidth and pay load as the documents do not move; only the control moves
• Unified repository for all documents and folders, across organization including electronic files and physical documents
• Export and Import Email, Print, Encrypt Documents
• Supports over 150 file types including image and AV files
• Specific rights at document level for sharin;

FineFlow supports human interaction with process flows to view data, review documents, manage exceptions and make decisions. FineFlow offers full support for human workflow and task management.

• Task Manager for every business users so they can easily view, track and manage their workflow tasks.
• Fully web-browser based interface for users to manage and complete their tasks. These actions may include manual intervention to resolve exceptions, review of business data to make decisions, and download/upload of documents.
• Workflow service allows business users to download and upload files from any WebDAV enabled document repository or content management system.
• Business users can manage their profiles and availability with powerful calendar feature.
• Workflow activities are included in the process flow where a business user is required to take some action or to view some process related information and make decisions.
• During the execution of the process flow, when a workflow activity is encountered, a task is assigned to the user and an email notification is sent

FineFlow offers compelling reporting and dashboard capability. This allows code-free, wizard driven design of dashboard views to enable real-time view of business metrics in a self-updating dashboard as well as user designed reports.

• Multiple views of charts to give easy access to analysis that is actionable and contextual which means it is specific and targeted to the process owners.
• Ability for line-of-business managers to track and measure performance based on real-time monitoring, giving them real insight into an organization and its operations.
• Users can make informed decisions because they are presented with issues that need to be addressed, as well as with the context so they can take the right action

Process Automation
Each documented process in an organisation can be automated . The FineFlow Rules Based engine maps exactly onto the process, its participants, business rules and exceptions. This along with a strong Monitoring & Control mechanism enables quick turn around time, Transparency and higher productivity .

Fine Flow can be used for automating processes in:

• Banking & Financial Services: Check Processing, Loan Processing, LC Processing, Bill Discounting, New Applications, Customer Query Management etc.
• Insurance: Claims Processing, Policy Issuance, Customer Acquisition & Query Resolution etc.
• Telecom: Account Processing and Activation, Query Resolution, Audit & Service Quality Management etc.
• Manufacturing: Shared Service Centers, Project Management etc.