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Overview

FineDocs offers two levels of support options designed to meet the customer's business requirement.

Standard technical support provides coverage for end-users and FineDocs administrators. Users gain access to FineDocs expert technical support staff plus a wide variety of resources such as email interaction, and minor product updates for one year.

Premier technical support provides "around-the-clock" support with a 24/7 service window for critical problems. Users will have access the toll free number of FineDocs technical support along with email and chat support.

 
Nataure of Services Standard Premier
Email submission of problem
Chat support
Problem escalation
Free minor release product upgrades
Toll free number and telephone
Online problem status tracking
Free major product release upgrades
Technical training
 
FineDOcs Document Management System