| Technical Support |
| Overview |
FineDocs offers two levels of support options designed to meet the customer's business requirement.
Standard technical support provides coverage for end-users and FineDocs administrators. Users gain access to FineDocs
expert technical support staff plus a wide variety of resources such as email interaction, and minor product updates for one year. |
| |
| Training Support |
Premier technical support provides "around-the-clock" support with a 24/7 service window for critical problems. Users will have access the toll free number of FineDocs technical support along with email and chat support: |
| Nature
of Services |
Standard |
Premier |
Email
submission of problem |
|
|
Chat support |
|
|
Problem
escalation |
|
|
Free minor
release product upgrades |
|
|
Toll free
number and telephone |
|
|
Online
problem status tracking |
|
|
Free major
product release upgrades |
|
|
Technical
training |
|
|
|
| |
|
